AgriStability: Service Standard statistics
AgriStability Contact Centre statistics
2020 Calendar year
Report date: May 29, 2020
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 3,023 | 2,996 | 98.7% | 192 |
| February | 3,311 | 3,274 | 97.1% | 219 |
| March | 2,480 | 2,441 | 97.6% | 317 |
| April | 2,648 | 2,560 | 91.9% | 534 |
| May | 2,769 | 2,696 | 93.9% | 406 |
| June | ||||
| July | ||||
| August | ||||
| September | ||||
| October | ||||
| November | ||||
| December | ||||
| Year to date total | 14,231 | 13,967 | 95.8% | 1,668 |
2019 Calendar year
Report date: December 31, 2019
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 4,598 | 4,382 | 80.2% | 202 |
| February | 3,925 | 3,806 | 86.4% | 284 |
| March | 4,787 | 4,589 | 78.6% | 468 |
| April | 4,905 | 4,679 | 80.7% | 1,014 |
| May | 2,881 | 2,851 | 96.8% | 387 |
| June | 3,003 | 2,964 | 93.3% | 482 |
| July | 3,072 | 3,028 | 95.7% | 355 |
| August | 2,927 | 2,857 | 97.6% | 274 |
| September | 3,260 | 3,191 | 93.8% | 407 |
| October | 2,620 | 2,587 | 95.8% | 254 |
| November | 5,032 | 4,608 | 62.5% | 256 |
| December | 6,081 | 5,626 | 71.7% | 391 |
| Year to date total | 47,091 | 45,168 | 86.1% | 4,774 |
2018 Calendar year
Report date: Ocotber 27, 2018
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 3,231 | 3,195 | 97.2% | 271 |
| February | 3,174 | 3,135 | 94.3% | 303 |
| March | 3,652 | 3,624 | 97.4% | 290 |
| April | 4,432 | 4,368 | 96.4% | 655 |
| May | 2,884 | 2,854 | 97.5% | 383 |
| June | 3,076 | 3,026 | 93.9% | 363 |
| July | 3,148 | 3,123 | 94.7% | 320 |
| August | 3,005 | 2,972 | 97.2% | 343 |
| September | 3,000 | 2,968 | 97.4% | 407 |
| October | 2,472 | 2,450 | 98.5% | 217 |
| November | 2,573 | 2,549 | 98.9% | 206 |
| December | 4,116 | 4,064 | 91.6% | 461 |
| Year to date total | 38,763 | 38,328 | 96.3% | 4,219 |
2017 Calendar year
Report date: December 29, 2017
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 2,538 | 2,480 | 97.7% | 238 |
| February | 3,403 | 3,349 | 95.5% | 217 |
| March | 3,750 | 3,675 | 90.3% | 355 |
| April | 5,231 | 5,132 | 85.8% | 523 |
| May | 3,603 | 3,555 | 95.6% | 373 |
| June | 3,365 | 3,339 | 98.4% | 295 |
| July | 2,719 | 2,695 | 98.6% | 235 |
| August | 5,764 | 5,545 | 79.9% | 333 |
| September | 3,083 | 3,041 | 98.6% | 444 |
| October | 2,275 | 2,260 | 98.8% | 190 |
| November | 2,355 | 2,334 | 98.2% | 217 |
| December | 4,425 | 4,378 | 92.0% | 432 |
| Year to date total | 42,511 | 41,783 | 94.1% | 3,852 |
2016 Calendar year
Report date: December 30, 2016
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.
| Number of calls received | Number of calls answered | Percent of calls answered within service standard | Number of AgriStability related calls | |
|---|---|---|---|---|
| January | 2,739 | 2,709 | 97.7% | 238 |
| February | 3,201 | 3,149 | 94.3% | 399 |
| March | 3,317 | 3,276 | 98.8% | 579 |
| April | 3,462 | 3,416 | 97.0% | 805 |
| May | 2,973 | 2,942 | 99.7% | 495 |
| June | 3,605 | 3,556 | 97.7% | 405 |
| July | 3,458 | 3,432 | 99.2% | 352 |
| August | 3,644 | 3,607 | 98.0% | 407 |
| September | 3,133 | 3,104 | 98.1% | 443 |
| October | 2,383 | 2,364 | 99.2% | 232 |
| November | 2,490 | 2,459 | 97.3% | 250 |
| December | 4,321 | 4,232 | 93.4% | 535 |
| Year to date total | 38,726 | 38,246 | 97,5% | 5,140 |
AgriStability processing statistics
2019 Program year
Report date: May 31, 2020
Summary of enrolment, applications received and processed, and payments for the 2019 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 5,868 | 5,421 | 1,198 | 692 | 94.1% | 121 | $5,097,912 |
| Newfoundland and Labrador | 27 | 26 | n/a | 0 | 0.0% | 0 | $0 |
| New Brunswick | 480 | 435 | 89 | 52 | 82.7% | 11 | $401,377 |
| Nova Scotia | 581 | 506 | 127 | 65 | 83.1% | 15 | $1,166,906 |
| Yukon | n/a | n/a | 0 | 0 | 0.0% | 0 | $0 |
| Totals | 6,956 | 6,388 | 1,414 | 809 | 92.5% | 147 | $6,666,195 |
| n/a: not available | |||||||
Summary of 2019 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 72 | 67 | 67.2% |
| Newfoundland and Labrador | n/a | n/a | 100.0% |
| New Brunswick | n/a | n/a | 66.7% |
| Nova Scotia | n/a | n/a | 50.0% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 72 | 67 | 67.1% |
2018 Program year
Report date: May 31, 2020
Summary of enrolment, applications received and processed, and payments for the 2018 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 6,101 | 5,562 | 4,767 | 4,711 | 89.2% | 517 | $37,159,389 |
| Newfoundland and Labrador | 29 | 26 | 24 | 24 | 41.7% | 13 | $2,335,356 |
| New Brunswick | 485 | 452 | 410 | 408 | 81.4% | 117 | $5,947,266 |
| Nova Scotia | 512 | 468 | 447 | 441 | 76.2% | 146 | $5,365,634 |
| Yukon | n/a | n/a | n/a | n/a | 100.0% | n/a | $19,369 |
| Totals | 7,127 | 6,508 | 5,648 | 5,584 | 87.4% | 793 | $50,827,014 |
| n/a: not available | |||||||
Summary of 2018 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 20 | 20 | 85.0% |
| Newfoundland and Labrador | 1 | 1 | 100.0% |
| New Brunswick | 47 | 47 | 72.3% |
| Nova Scotia | 15 | 15 | 80.0% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 83 | 83 | 77.1% |
2017 Program year
Report date: May 31, 2020
Summary of enrolment, applications received and processed, and payments for the 2017 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 6,566 | 6,027 | 4,883 | 4,879 | 84.9% | 386 | 21,611,983 |
| Newfoundland and Labrador | 31 | 29 | 23 | 23 | 39.1% | n/a | $2,016,211 |
| New Brunswick | 494 | 451 | 389 | 389 | 76.9% | 66 | $4,486,554 |
| Nova Scotia | 557 | 494 | 408 | 408 | 71.6% | 145 | $10,050,579 |
| Yukon | n/a | n/a | n/a | n/a | 0.0% | 0 | $0 |
| Totals | 7,648 | 7,001 | 5,703 | 5,699 | 83.2% | 597 | $38,165,327 |
| n/a: not available | |||||||
Summary of 2017 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 14 | 14 | 71.4% |
| Newfoundland and Labrador | 0 | 0 | 0.0% |
| New Brunswick | 5 | 5 | 40.0% |
| Nova Scotia | 14 | 14 | 100.0% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 33 | 33 | 78.8% |
2016 Program year
Report date: May 31, 2020
Summary of enrolment, applications received and processed, and payments for the 2016 program year for where Canada delivers
Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.
| Enrolment notices sent | Fees received | Complete applications received | Applications processed | Percent applications processed in service standard | Number of payments | Total value of payments | |
|---|---|---|---|---|---|---|---|
| Manitoba | 7,211 | 6,494 | 5,143 | 5,139 | 83.7% | 960 | $55,414,369 |
| Newfoundland and Labrador | 35 | 32 | 24 | 24 | 50.0% | 10 | $4,272,607 |
| New Brunswick | 520 | 467 | 402 | 402 | 64.7% | 91 | $4,949,504 |
| Nova Scotia | 588 | 529 | 440 | 440 | 72.3% | 195 | $21,344,011 |
| Yukon | n/a | n/a | n/a | n/a | 0.0% | 0 | $0 |
| Totals | 8,354 | 7,522 | 6,009 | 6,005 | 81.5% | 1,256 | $85,980,491 |
| n/a: not available | |||||||
Summary of 2016 AgriStability interims for where Canada delivers
Our goal is to process completed Interim applications within 30 days of receipt
| Applications received | Applications processed | Percent applications processed in service standard | |
|---|---|---|---|
| Manitoba | 29 | 29 | 72.4% |
| Newfoundland and Labrador | 1 | 1 | 100.0% |
| New Brunswick | 12 | 12 | 33.3% |
| Nova Scotia | 23 | 23 | 60.9% |
| Yukon | 0 | 0 | 0.0% |
| Totals | 65 | 65 | 61.5% |
AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on a quarterly basis.
AgriStability is delivered in Manitoba, New Brunswick, Nova Scotia, Newfoundland and Labrador and Yukon by the federal government. The information on this website refers to deadlines and other delivery details for these provinces only.
If you are in British Columbia, Saskatchewan, Alberta, Ontario, Quebec, or Prince Edward Island, AgriStability is delivered provincially. Please visit your respective provincial administration using the links above.
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