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AgriStability: Service Standard statistics

AgriStability Contact Centre statistics

2020 Calendar year

Report date: August 31, 2020

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 3,023 2,996 98.7% 192
February 3,311 3,274 97.1% 219
March 2,480 2,441 97.6% 317
April 2,648 2,560 91.9% 534
May 2,769 2,696 93.9% 406
June 3,702 3,609 92.0% 544
July 3,253 3,215 94.8% 451
August 3,004 2,964 93.2% 304
September
October
November
December
Year to date total 24,190 23,755 94.9% 2,967

2019 Calendar year

Report date: December 31, 2019

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriStability related calls.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 4,598 4,382 80.2% 202
February 3,925 3,806 86.4% 284
March 4,787 4,589 78.6% 468
April 4,905 4,679 80.7% 1,014
May 2,881 2,851 96.8% 387
June 3,003 2,964 93.3% 482
July 3,072 3,028 95.7% 355
August 2,927 2,857 97.6% 274
September 3,260 3,191 93.8% 407
October 2,620 2,587 95.8% 254
November 5,032 4,608 62.5% 256
December 6,081 5,626 71.7% 391
Year to date total 47,091 45,168 86.1% 4,774

2018 Calendar year

Report date: Ocotber 27, 2018

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 3,231 3,195 97.2% 271
February 3,174 3,135 94.3% 303
March 3,652 3,624 97.4% 290
April 4,432 4,368 96.4% 655
May 2,884 2,854 97.5% 383
June 3,076 3,026 93.9% 363
July 3,148 3,123 94.7% 320
August 3,005 2,972 97.2% 343
September 3,000 2,968 97.4% 407
October 2,472 2,450 98.5% 217
November 2,573 2,549 98.9% 206
December 4,116 4,064 91.6% 461
Year to date total 38,763 38,328 96.3% 4,219

2017 Calendar year

Report date: December 29, 2017

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 2,538 2,480 97.7% 238
February 3,403 3,349 95.5% 217
March 3,750 3,675 90.3% 355
April 5,231 5,132 85.8% 523
May 3,603 3,555 95.6% 373
June 3,365 3,339 98.4% 295
July 2,719 2,695 98.6% 235
August 5,764 5,545 79.9% 333
September 3,083 3,041 98.6% 444
October 2,275 2,260 98.8% 190
November 2,355 2,334 98.2% 217
December 4,425 4,378 92.0% 432
Year to date total 42,511 41,783 94.1% 3,852

2016 Calendar year

Report date: December 30, 2016

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 2,739 2,709 97.7% 238
February 3,201 3,149 94.3% 399
March 3,317 3,276 98.8% 579
April 3,462 3,416 97.0% 805
May 2,973 2,942 99.7% 495
June 3,605 3,556 97.7% 405
July 3,458 3,432 99.2% 352
August 3,644 3,607 98.0% 407
September 3,133 3,104 98.1% 443
October 2,383 2,364 99.2% 232
November 2,490 2,459 97.3% 250
December 4,321 4,232 93.4% 535
Year to date total 38,726 38,246 97,5% 5,140

AgriStability processing statistics

2019 Program year

Report date: August 30, 2020

Summary of enrolment, applications received and processed, and payments for the 2019 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 5,872 5,102 2,500 2,097 92.5% 482 $23,491,167
Newfoundland and Labrador 28 24 13 11 45.5% n/a $931,789
New Brunswick 480 422 201 160 90.6% 29 $599,123
Nova Scotia 581 468 260 224 85.7% 63 $1,764,708
Yukon n/a n/a 0 0 0.0% 0 $0
Totals 6,961 6,016 2,974 2,492 91.5% 574 $26,786,787
n/a: not available

Summary of 2019 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

Applications received Applications processed Percent applications processed in service standard
Manitoba 73 72 63.9%
Newfoundland and Labrador n/a n/a 100.0%
New Brunswick n/a n/a 66.7%
Nova Scotia n/a n/a 50.0%
Yukon 0 0 0.0%
Totals 73 72 64.1%

2018 Program year

Report date: August 30, 2020

Summary of enrolment, applications received and processed, and payments for the 2018 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 6,105 5,562 4,771 4,740 88.7% 530 $38,214,081
Newfoundland and Labrador 29 26 24 24 41.7% 13 $2,335,356
New Brunswick 486 452 410 408 81.4% 117 $5,949,047
Nova Scotia 512 468 447 444 75.7% 150 $5,676,440
Yukon n/a n/a n/a n/a 100.0% n/a $19,369
Totals 7,132 6,508 5,652 5,616 87.0% 810 $52,194,293
n/a: not available

Summary of 2018 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

Applications received Applications processed Percent applications processed in service standard
Manitoba 20 20 85.0%
Newfoundland and Labrador 1 1 100.0%
New Brunswick 47 47 72.3%
Nova Scotia 15 15 80.0%
Yukon 0 0 0.0%
Totals 83 83 77.1%

2017 Program year

Report date: August 30, 2020

Summary of enrolment, applications received and processed, and payments for the 2017 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 6,569 6,027 4,876 4,872 85.0% 393 $21,784,665
Newfoundland and Labrador 31 29 23 23 39.1% n/a $2,016,211
New Brunswick 494 451 389 389 76.9% 66 $4,486,554
Nova Scotia 557 494 408 408 71.6% 145 $10,050,579
Yukon n/a n/a n/a n/a 0.0% 0 $0
Totals 7,651 7,001 5,696 5,692 83.2% 604 $38,338,009
n/a: not available

Summary of 2017 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

Applications received Applications processed Percent applications processed in service standard
Manitoba 14 14 71.4%
Newfoundland and Labrador 0 0 0.0%
New Brunswick 5 5 40.0%
Nova Scotia 14 14 100.0%
Yukon 0 0 0.0%
Totals 33 33 78.8%

2016 Program year

Report date: August 30, 2020

Summary of enrolment, applications received and processed, and payments for the 2016 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 75% of completed applications within 75 days of receipt.

Enrolment notices sent Fees received Complete applications received Applications processed Percent applications processed in service standard Number of payments Total value of payments
Manitoba 7,211 6,494 5,100 5,099 84.3% 958 $55,651,620
Newfoundland and Labrador 35 32 23 23 52.2% 10 $4,272,607
New Brunswick 520 467 399 399 65.2% 91 $4,949,504
Nova Scotia 588 529 438 438 72.6% 195 $21,341,355
Yukon n/a n/a n/a n/a 0.0% 0 $0
Totals 8,354 7,522 5,960 5,959 82.0% 1,254 $86,215,086
n/a: not available

Summary of 2016 AgriStability interims for where Canada delivers

Our goal is to process completed Interim applications within 30 days of receipt

Applications received Applications processed Percent applications processed in service standard
Manitoba 29 29 72.4%
Newfoundland and Labrador 1 1 100.0%
New Brunswick 12 12 33.3%
Nova Scotia 23 23 60.9%
Yukon 0 0 0.0%
Totals 65 65 61.5%

AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on a quarterly basis.

AgriStability is delivered in Manitoba, New Brunswick, Nova Scotia, Newfoundland and Labrador and Yukon by the federal government. The information on this website refers to deadlines and other delivery details for these provinces only.

If you are in British Columbia, Saskatchewan, Alberta, Ontario, Quebec, or Prince Edward Island, AgriStability is delivered provincially. Please visit your respective provincial administration using the links above.

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