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AgriInvest - Service Standard statistics

AgriInvest Contact Centre statistics

2021 Calendar year

Report date: March 31, 2021

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, the percentage answered within service standard and the number of AgriInvest related calls by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 4,047 3,650 68.9% 1,605
February 4,112 3,923 79.1% 1,375
March 4,343 4,258 88.2% 2,537
April
May
June
July
August
September
October
November
December
Year to date total 12,502 11,831 78.7% 5,517

2020 Calendar year

Report date: December 31, 2020

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriInvest related calls.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 3,023 2,996 98.7% 1,807
February 3,311 3,274 97.1% 2,150
March 2,480 2,441 97.6% 1,594
April 2,648 2,560 91.9% 1,287
May 2,769 2,696 93.9% 1,437
June 3,702 3,609 92.0% 1,868
July 3,253 3,215 94.8% 1,726
August 3,004 2,964 93.2% 1,610
September 3,252 3,197 95.8% 1,827
October 2,543 2,522 98.5% 1,528
November 2,438 2,407 95.2% 1,549
December 4,255 4,146 84.1% 2,953
Year to date total 36,678 36,027 94.4% 21,336

2019 Calendar year

Report date: December 31, 2019

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the number of calls received and answered, and the percentage answered within service standard by calendar year. It also shows the number of AgriInvest related calls.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 4,598 4,382 80.2% 2,113
February 3,925 3,806 86.4% 2,068
March 4,787 4,589 78.6% 2,220
April 4,905 4,679 80.7% 2,185
May 2,881 2,851 96.8% 1,780
June 3,003 2,964 93.3% 1,773
July 3,072 3,028 95.7% 1,951
August 2,927 2,857 97.6% 1,870
September 3,260 3,191 93.8% 1,811
October 2,620 2,587 95.8% 1,391
November 5,032 4,608 62.5% 1,700
December 6,081 5,626 71.7% 2,256
Year to date total 47,091 45,168 86.1% 23,118

2018 Calendar year

Report date: December 31, 2018

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriInvest program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 3,231 3,195 97.2% 2,055
February 3,174 3,135 94.3% 2,125
March 3,652 3,624 97.4% 2,501
April 4,432 4,368 96.4% 2,871
May 2,884 2,854 97.5% 1,738
June 3,076 3,026 93.9% 1,980
July 3,148 3,123 94.7% 2,185
August 3,005 2,972 97.2% 2,029
September 3,000 2,968 97.4% 1,978
October 2,472 2,450 98.5% 1,580
November 2,573 2,549 98.9% 1,682
December 4,116 4,064 91.6% 2,953
Year to date total 38,763 38,328 96.3% 25,677

2017 Calendar year

Report date: December 29, 2017

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriInvest program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 2,538 2,480 97.7% 1,925
February 3,403 3,349 95.5% 2,439
March 3,750 3,675 90.3% 2,782
April 5,231 5,132 85.8% 4,098
May 3,603 3,555 95.6% 2,565
June 3,365 3,339 98.4% 2,472
July 2,719 2,695 98.6% 2,011
August 5,764 5,545 79.9% 2,028
September 3,083 3,041 98.6% 1,857
October 2,275 2,260 98.8% 1,503
November 2,355 2,334 98.2% 1,644
December 4,425 4,378 92.0% 3,377
Year to date total 42,511 41,783 94.1% 28,701

2016 Calendar year

Report date: December 30, 2016

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriInvest program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 2,739 2,709 97.7% 2,057
February 3,201 3,149 94.3% 2,304
March 3,317 3,276 98.8% 2,231
April 3,462 3,416 97.0% 2,042
May 2,973 2,942 99.7% 1,834
June 3,605 3,556 97.7% 2,425
July 3,458 3,432 99.2% 2,579
August 3,644 3,607 98.0% 2,700
September 3,133 3,104 98.1% 2,254
October 2,383 2,364 99.2% 1,721
November 2,490 2,459 97.3% 1,721
December 4,321 4,232 93.4% 3,291
Year to date total 38,726 38,246 97,5% 27,159

AgriInvest processing statistics

2020 Program year

Report date: March 31, 2021

Summary of allowable net sales (ANS), government contributions and deposits for the 2020 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 90% of completed applications within 45 days of receipt.

Number of applications with ANS ≥ $7,500 Total value of ANS ≥ $7,500 Total maximum matchable amount ANS ≥ $7,500 Number of government contributions Total value of government contributions Number of producer deposits Total value of producer deposits Percent applications processed in service standard
British Columbia 185 $69,030,436 $690,304 57 $277,060 57 $277,060 99.6%
Alberta 606 $80,100,823 $801,009 n/a $4,612 n/a $4,612 99.9%
Saskatchewan 2,763 $1,176,219,146 $11,762,192 833 $4,289,729 833 $4,289,729 99.2%
Manitoba 857 $349,514,283 $3,495,143 237 $1,436,245 237 $1,436,245 99.5%
Ontario 2,410 $817,837,333 $8,178,374 1,003 $4,321,731 1,003 $4,321,731 99.6%
Newfoundland and Labrador n/a $1,630,479 $16,305 n/a $4,370 n/a $4,370 100.0%
Prince Edward Island 18 $11,302,494 $113,025 12 $73,196 12 $73,196 100.0%
New Brunswick 42 $18,048,969 $180,490 13 $33,117 13 $33,117 96.1%
Nova Scotia 38 $9,268,301 $92,683 16 $53,513 16 $53,513 95.8%
Yukon 0 $0 $0 0 $0 0 $0 0.0%
Totals 6,919 $2,532,952,264 $25,329,525 2,171 $10,493,573 2,171 $10,493,573 99.4%
n/a: not available

2019 Program year

Report date: March 31, 2021

Summary of allowable net sales (ANS), government contributions and deposits for the 2019 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 90% of completed applications within 45 days of receipt.

Number of applications with ANS ≥ $7,500 Total value of ANS ≥ $7,500 Total maximum matchable amount ANS ≥ $7,500 Number of government contributions Total value of government contributions Number of producer deposits Total value of producer deposits Percent applications processed in service standard
British Columbia 2,789 $715,133,229 $7,060,070 2,260 $6,120,486 2,260 $6,120,486 99.2%
Alberta 21,298 $6,121,729,555 $61,010,860 17,257 $52,284,814 17,257 $52,284,814 99.5%
Saskatchewan 26,255 $8,638,864,811 $86,102,090 22,529 $77,895,295 22,529 $77,895,295 99.6%
Manitoba 10,062 $3,303,366,209 $32,890,925 8,631 $29,689,338 8,631 $29,689,338 99.0%
Ontario 19,509 $4,500,216,283 $44,857,806 16,448 $40,483,222 16,448 $40,483,222 99.4%
Newfoundland and Labrador 32 $9,339,979 $91,520 28 $84,494 28 $84,494 97.4%
Prince Edward Island 535 $217,581,036 $2,158,441 438 $1,892,453 438 $1,892,453 99.4%
New Brunswick 435 $176,799,475 $1,751,652 354 $1,548,533 354 $1,548,533 98.9%
Nova Scotia 497 $119,829,858 $1,184,985 420 $1,071,334 420 $1,071,334 98.2%
Yukon n/a $352,419 $3,524 n/a $2,437 n/a $2,437 100.0%
Totals 81,412 $23,803,212,854 $237,111,873 68,365 $211,072,406 68,365 $211,072,406 99.4%
n/a: not available

2018 Program year

Report date: March 31, 2021

Summary of allowable net sales (ANS), government contributions and deposits for the 2018 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 90% of completed applications within 45 days of receipt.

Number of applications with ANS ≥ $7,500 Total value of ANS ≥ $7,500 Total maximum matchable amount ANS ≥ $7,500 Number of government contributions Total value of government contributions Number of producer deposits Total value of producer deposits Percent applications processed in service standard
British Columbia 2,898 $742,762,346 $7,361,826 2,492 $6,749,556 2,492 $6,749,556 99.1%
Alberta 22,233 $6,554,067,019 $65,320,962 18,841 $59,431,343 18,841 $59,431,343 99.2%
Saskatchewan 27,078 $8,771,151,979 $87,506,306 23,879 $81,324,328 23,879 $81,324,328 99.4%
Manitoba 10,294 $3,384,252,626 $33,733,487 9,210 $31,787,504 9,210 $31,787,504 99.1%
Ontario 20,033 $4,508,172,738 $44,965,167 17,582 $41,903,229 17,582 $41,903,229 99.5%
Newfoundland and Labrador 32 $10,371,308 $101,881 29 $96,467 29 $96,467 97.6%
Prince Edward Island 552 $216,704,620 $2,160,480 475 $2,064,223 475 $2,064,223 98.6%
New Brunswick 428 $159,220,918 $1,583,750 383 $1,525,150 383 $1,525,150 97.8%
Nova Scotia 537 $129,212,787 $1,282,253 469 $1,182,750 469 $1,182,750 98.1%
Yukon n/a $330,306 $3,303 n/a $3,303 n/a $3,303 100.0%
Totals 84,085 $24,476,246,647 $244,019,415 73,360 $226,067,853 73,360 $226,067,853 99.3%
n/a: not available

2017 Program year

Report date: March 31, 2021

Summary of allowable net sales (ANS), government contributions and deposits for the 2017 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 80% of completed applications within 45 days of receipt.

Number of applications with ANS ≥ $7,500 Total value of ANS ≥ $7,500 Total maximum matchable amount ANS ≥ $7,500 Number of government contributions Total value of government contributions Number of producer deposits Total value of producer deposits Percent applications processed in service standard
British Columbia 3,605 $879,474,971 $8,719,926 3,098 $8,129,667 3,098 $8,129,667 98.9%
Alberta 26,536 $7,434,740,565 $74,099,009 21,764 $67,880,599 21,764 $67,880,599 98.8%
Saskatchewan 32,082 $10,129,543,185 $101,068,535 27,603 $94,168,950 27,603 $94,168,950 99.2%
Manitoba 11,970 $3,727,775,451 $37,166,377 10,386 $35,070,290 10,386 $35,070,290 98.6%
Ontario 25,627 $5,038,948,068 $50,277,596 21,416 $46,869,397 21,416 $46,869,397 99.0%
Newfoundland and Labrador 40 $12,791,803 $124,785 35 $116,073 35 $116,073 97.6%
Prince Edward Island 698 $262,212,088 $2,609,535 573 $2,484,006 573 $2,484,006 98.1%
New Brunswick 520 $197,143,897 $1,959,231 458 $1,879,601 458 $1,879,601 96.9%
Nova Scotia 713 $146,883,173 $1,464,083 607 $1,388,878 607 $1,388,878 98.1%
Yukon n/a $335,615 $3,356 n/a $3,356 n/a $3,356 100.0%
Totals 101,791 $27,829,848,816 $277,492,433 85,940 $257,990,817 85,940 $257,990,817 99.0%
n/a: not available

2016 Program year

Report date: March 31, 2021

Summary of allowable net sales (ANS), government contributions and deposits for the 2016 program year for where Canada delivers

Applications are processed on a 'first in first out' basis. Our goal is to process 80% of completed applications within 45 days of receipt.

Number of applications with ANS ≥ $7,500 Total value of ANS ≥ $7,500 Total maximum matchable amount ANS ≥ $7,500 Number of government contributions Total value of government contributions Number of producer deposits Total value of producer deposits Percent applications processed in service standard
British Columbia 3,619 $862,425,995 $8,539,238 3,063 $7,930,772 3,063 $7,930,772 99.0%
Alberta 26,551 $7,361,018,682 $73,305,237 21,857 $67,127,156 21,857 $67,127,156 99.0%
Saskatchewan 32,549 $9,876,487,920 $98,535,317 27,984 $91,732,843 27,984 $91,732,843 99.1%
Manitoba 12,077 $3,569,407,410 $35,600,768 10,480 $33,704,635 10,480 $33,704,635 98.7%
Ontario 26,191 $5,087,463,891 $50,739,038 21,824 $47,184,569 21,824 $47,184,569 99.2%
Newfoundland and Labrador 47 $12,821,351 $124,018 41 $120,785 41 $120,785 98.0%
Prince Edward Island 721 $245,203,714 $2,446,561 585 $2,279,600 585 $2,279,600 99.1%
New Brunswick 546 $187,189,060 $1,861,081 483 $1,778,910 483 $1,778,910 96.9%
Nova Scotia 762 $162,175,946 $1,611,217 656 $1,528,173 656 $1,528,173 97.9%
Yukon n/a $327,461 $3,275 n/a $3,275 n/a $3,275 100.0%
Totals 103,063 $27,364,521,431 $272,765,751 86,973 $253,390,718 86,973 $253,390,718 99.0%
n/a: not available

AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on a quarterly basis.

AgriInvest is delivered by the federal government in all provinces except Quebec.

In Quebec, AgriInvest is delivered provincially by La Financière agricole.

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