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Service Standards - Agri-Food Trade Service

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Agriculture and Agri-Food Canada (AAFC) under normal circumstances. AAFC is committed to developing, monitoring and reporting on service standards in areas of importance to its clients and benefit recipients.

Taking into consideration historical performance and the expectations of our service users, AAFC sets standards that are intended to be challenging, attainable with effort, affordable, and meaningful to service users.

We publish external service standards to highlight our commitment to transparent management, accountability for results, and citizen-centred service delivery.

Agri-Food Trade Service

Under normal circumstances:

  • A receipt of acknowledgement will be sent the same business day and a response to your inquiry will follow within five business days. Please note that some requests may require longer response times; however we will indicate if there is a need for further consultation within our five business day response.
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