Agriculture and Agri-Food Canada Service Standards – Quarterly Results: Fiscal Year 2016-2017
These results highlight how Agriculture and Agri-Food Canada's programs and services have performed in recent quarters at meeting our service standard commitment of 80% under normal circumstances.
Quarterly Results
Access to Information and Privacy (ATIP)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Response is provided within 30 days following receipt of request. 100% 100% 100% 100% 100% AgriCompetitiveness (Stream B - Fostering Business Development)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 86% 100% 86% Acknowledge receipt of your application within 1 business day. 80% No data for this quarter No data for this quarter No data for this quarter No data for this quarter Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter 100% 100% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% No data for this quarter 100% 100% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% No data for this quarter 100% 100% 100% Agricultural Greenhouse Gases Program
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 93% 93% 100% 100% Acknowledge receipt of your application within 1 business day. 80% No data for this quarter 100% No data for this quarter No data for this quarter Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter 51% No data for this quarter Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter 100% 100% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% No data for this quarter No data for this quarter No data for this quarter 100% Agricultural Youth Green Jobs Initiative
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 98% 97% 99% 99% Acknowledge receipt of your application within 1 business day. 80% 99% 100% 100% No data for this quarter Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 96% 100% 100% No data for this quarter Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter 100% 100% 100% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% No data for this quarter 100% 100% 93% AgriInnovation Program (Enabling Commercialization and Adoption Stream)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 93% 95% 100% 100% Acknowledge receipt of your application within 1 business day. 80% 67% 83% 100% 100% Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 67% 100% 80% 0% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 75% 100% 75% 50% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 100% 88% 100% AgriInnovation (Industry-led Research and Development Stream)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 97% 94% 96% 98% Acknowledge receipt of your application within 1 business day. 80% 100% 80% 83% 100% Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% 100% 100% 100% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% 100% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 97% 99% 100% AgriInvest
Service standard Target Results as of June 30, 2016 Results as of September 30, 2016 Results as of December 31, 2016 Results as of March 31, 2017 Process 80% of completed applications within 45 days of receipt. 80% 99.8% 99.4% 97.6% 88.8% AgriMarketing Program (Assurance Systems Stream)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 83% 100% 100% 100% Acknowledge receipt of your application within 1 business day. 80% 100% 100% 100% 100% Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 50% 100% 100% 100% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% 100% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 82% 87% 75% 77% AgriMarketing Program (Market Development – Generic)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 94% 100% 100% 100% Acknowledge receipt of your application within 1 business day. 80% 100% 100% 100% 100% Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter 83% 100% 86% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% No data for this quarter 80% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 81% 50% 77% 82% AgriMarketing Program (Market Development – Small and Medium Enterprises)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 96% 98% 95% 98% Acknowledge receipt of your application within 1 business day. 80% 97% No data for this quarter 100% 98% Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% 100% 100% 100% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter No data for this quarter No data for this quarter Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 67% 63% 91% 100% AgriRisk Initiatives
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 100% 100% Acknowledge receipt of your application within 1 business day. 80% 100% 100% 100% 100% Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter 100% 100% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% 100% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 83% 100% 75% AgriStability
Service standard Target Results as of June 30, 2016 Results as of September 30, 2016 Results as of December 31, 2016 Results as of March 31, 2017 Process 75% of completed applications within 75 days of receipt. 75% 97.9% 89.0% 92.2% 52.4% Canada Brand
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 100% 92% Acknowledge receipt of your application within 1 business day. 80% 100% 96% 95% 100% Send you a final approval or rejection notification within 10 business days following receipt of a fully documented application. 80% 82% 100% 86% 88% Canadian Agricultural Adaptation Program (2014-2019)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 74% 74% 79% 94% Acknowledge receipt of your application within 1 business day. 80% 67% 100% 33% 80% Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% No data for this quarter 100% 50% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter 100% No data for this quarter Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 100% 100% 100% 50% Canadian Soil Information Service (CanSIS)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Provide an estimated delivery date for information products within 3 business days. 80% 100% 100% 100% 96% Career Focus Program
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 92% 100% 99% 99% Acknowledge receipt of your application within 1 business day. 80% No data for this quarter No data for this quarter 100% No data for this quarter Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% 100% 100% 100% 100% Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% 100% 100% 100% 100% Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% 71% 100% 100% 92% Churchill Port Utilization Program
Please note: this program was discontinued in the fall of 2016.
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% Program discontinued Program discontinued Acknowledge receipt of your application within 1 business day. 80% 100% No data for this quarter Program discontinued Program discontinued Assess your application and send you an approval or a rejection notification letter within 100 business days of receiving a fully complete applicant package. 80% No data for this quarter No data for this quarter Program discontinued Program discontinued Send you a draft proposed agreement for review within 30 business days of issuing an approval notification letter. 80% No data for this quarter No data for this quarter Program discontinued Program discontinued Send you a payment within 30 business days of receipt of a duly completed and documented claim. 80% No data for this quarter No data for this quarter Program discontinued Program discontinued Farm Debt Mediation Service
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 98% 98% 98% 98% Notify you if your application has been accepted or not by end of next business day. 80% 100% 97% 100% 100% Have all necessary documentation sent to creditors and producer 7 business days prior to the mediation meeting. 80% 94% 98% 97% 98% Schedule the first mediation meeting within 70 calendar days after acceptance of your application. 80% 94% 74% 86% 85% Geospatial Products
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Provide an estimated delivery date for information products within 3 business days. 80% No data for this quarter 91% 93% 84% Global Analysis
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 96% 98% Provide an estimated delivery date for information products within 3 business days. 80% 100% 100% 96% 98% Market Access Services
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 A receipt of acknowledgement will be sent the same business day. 80% No data for this quarter 100% 100% 100% Response to your inquiry will follow within five business days. 80% No data for this quarter 91% 91% 92% National Agroclimate Information Service (Drought Watch)
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 96% 100% 88% 89% Provide an estimated delivery date for information products within 3 business days. 80% 100% 92% 90% 90% Office of Intellectual Property and Commercialization
Service standard Target Results April to June 2016 Results July to September 2016 Results October to December 2016 Results January to March 2017 Respond to general inquiries made to our phone number or email address before the end of the next business day. 80% 100% 100% 100% 100% Issue a draft Collaborative Research and Development Agreement for review 20 business days following receipt of all required documentation (work plan, budget, Science Director’s recommendation, completed risk assessment). 80% 84% 83% 100% 83% Respond to a client’s enquiry regarding posted licensing opportunities within 5 business days. 80% 100% 50% 100% 94% Notify successful proponents 20 business days after the close of the Request for Proposal (RFP). 80% Reported annually in Quarter 4. Reported annually in Quarter 4. Reported annually in Quarter 4. 100%
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