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AAFC Remission Policy for Fees under the Service Fees Act

1. Effective date

2. Context

3. Application

4. Guiding principles

5. Eligibility

6. Criteria

AAFC has established criteria and methodologies to remit fees when a service standard is not met. Please refer to Appendix 1 for the fee-specific remission policy for details.

7. Roles and responsibilities

8. Enquiries

9. References

Appendix 1: Saint-Hyacinthe Research and Development Centre's Industrial Program fees

1. Context

This remission policy articulates remission criteria specific to the Saint-Hyacinthe Research and Development Center's Industrial Program Fees and should be read in conjunction with Agriculture and Agri-Food Canada's remission policy.

2. Service standards

Access to pilot plant is provided to clients as per the agreement.

3. Eligibility/criteria

Unless otherwise stated, a partial discount may be applied in cases where AAFC has not met the service standard.

4. Ineligibility

A fee-payer is not entitled to a discount in cases where the cause of not meeting the service standard is any of the following:

Note that in situations where AAFC did not meet its service standards, the fee-payer must prove that the standard not being met results in a negative impact to the organization or association; Otherwise, no remission will be considered.

5. Amount of remission – rules and calculation methodology

In cases where a service standard is not met, the fee-payer may be entitled to a remission to compensate for a potential loss for the accessibility not being provided in the form of a new contract at a 10% discount.
For example, if the contract was for a 30-hour use of the pilot plant within a specific term, and the client only received 20 hours at the end of the contract term (the standard was not met), AAFC would offer a contract extension for the missing 10 hours at a 10% discounted rate.

6. Issuance of payment

Fee-payers who are entitled to fee remission are not required to apply for the remission; AAFC will initiate the process.

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