Service Standards for High-Volume Regulatory Authorizations

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Canadian Pari-Mutuel Agency under normal circumstances. Timeliness service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

The following is a list of categories of our service standards for high-volume regulatory authorizations:

Betting theatre licences

Service standard

Successful applicants will be issued a betting theatre licence from Canadian Pari-Mutuel Agency (CPMA) within 5 business days of receipt of a complete and accurate application.

Performance target

The target for achieving this standard is set at 99 per cent.

Performance results for successful applicants

2018 to 2019
100% of the 157 betting theatre licence applications were processed within the service standard.

Services standards and performance results for previous fiscal years

Applying for betting theatre licence

To conduct pari-mutuel betting at a theatre location (for example, restaurant or bar), Canadian race-course associations must have made application for a pari-mutuel betting permit and submit a complete written application by following the application processes described in Licenses and Authorizations.

Please submit completed applications to the attention of the Applications Processing Unit at aafc.cpmaapplicationsacpm.aac@canada.ca. To get an application form or if you have any questions concerning completion of the form please contact us by phone at 1-800-268-8835 or at the Applications Processing Unit email address.

Inter-track betting and foreign race inter-track betting authorizations

Service standard

Successful applicants will receive their domestic and foreign inter-track betting authorization from Canadian Pari-Mutuel Agency (CPMA) within 7 business days of receipt of a complete and accurate application.

Performance target

The target for achieving this standard is set at 99 per cent.

Performance results for successful applicants

2018 to 2019
97% of the 2530 inter-track betting and foreign inter-track betting authorizations were processed within the service standard.

Services standards and performance results for previous fiscal years

Applying for inter-track betting and foreign race inter-track betting

To conduct Inter-Track Betting or Foreign Race Inter-Track Betting, Canadian race-course associations must have been issued a pari-mutuel betting permit and written authorization by following the application processes described in Licenses and Authorizations.

To obtain an application form or if you have any questions concerning completion of the form please contact us by phone at 1-800-268-8835 or by email at aafc.cpmawebacpm.aac@canada.ca.

Service feedback

If our service standard has not been met and you would like to make a complaint, please contact the CPMA at 1-800-268-8835 or by Email at aafc.cpmawebacpm.aac@canada.ca..

Consult CPMA's web page Acts and Regulations - Canadian Pari-Mutuel Agency for a list of acts and regulations administered by CPMA, and further information on the CPMA's implementation of government-wide regulatory management initiatives.

Consult the following for links to the Cabinet Directive on Regulation and supporting policies and guidance, and for information on government-wide regulatory initiatives implemented by departments and agencies across the Government of Canada:

To learn about upcoming or ongoing consultations on proposed federal regulations, visit:

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