Service Standard – Access to Information and Privacy Services

Service Description

Clients have a legislated right to request access to government information (Access to Information Act) and their own personal information (Privacy Act). Agriculture and Agri-Food Canada (AAFC) must respond to a request within the legislated timeframe, which is 30 calendar days for both Acts.

The Access to Information Act permits an institution to extend the time limit to respond to a request beyond the 30 calendar days if:

  • the request is for a large number of records or requires a search through a large number of records, and the original time limit would unreasonably interfere with the operations of the institution;
  • external consultations are necessary and cannot reasonably be expected to be completed within the original time limit; or
  • notice to a third party is required to advise him or her that his or her information is the subject of a request.

The Privacy Act permits an institution to extend the time limit to respond to a request for a maximum of 30 calendar days beyond the initial 30 days if:

  • the original time limit would unreasonably interfere with the operations of the institution; or
  • consultations are necessary and cannot reasonably be expected to be completed within the original time restriction.

Service Standard

Response is provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act or section 15 of the Privacy Act. A notice of extension is to be sent within initial 30 days after receipt of request. Requests cannot be extended after the first 30 calendar days have elapsed.

AAFC is committed to developing and delivering client-focused, results-based programs and services. Performance against service standards will be tracked and the results will be made available to clients on Agriculture and Agri-Food Canada Service Standards – Quarterly Results

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