2017 Contact Centre Statistics

AgriInvest program statistics

Report date: August 31, 2017

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriInvest program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 2,538 2,480 97.7% 1,925
February 3,403 3,349 95.5% 2,439
March 3,750 3,675 90.3% 2,782
April 5,231 5,132 85.8% 4,098
May 3,603 3,555 95.6% 2,565
June 3,365 3,339 98.4% 2,472
July 2,719 2,695 98.6% 2,011
August 5,764 5,545 79.9% 2,028
Year to date total 30,373 29,770 92.7% 20,320
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