2016 Contact Centre Statistics

AgriInvest program statistics

Report date: December 30, 2016

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriInvest program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriInvest related calls
January 2,739 2,709 97.7% 2,057
February 3,201 3,149 94.3% 2,304
March 3,317 3,276 98.8% 2,231
April 3,462 3,416 97.0% 2,042
May 2,973 2,942 99.7% 1,834
June 3,605 3,556 97.7% 2,425
July 3,458 3,432 99.2% 2,579
August 3,644 3,607 98.0% 2,700
September 3,133 3,104 98.1% 2,254
October 2,383 2,364 99.2% 1,721
November 2,490 2,459 97.3% 1,721
December 4,321 4,232 93.4% 3,291
Year to date total 38,726 38,246 97,5% 27,159
Date modified: