2016 Contact Centre Statistics
AgriInvest program statistics
Report date: December 30, 2016
The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriInvest program by calendar year.
|Number of calls received||Number of calls answered||Percent of calls answered within service standard||Number of AgriInvest related calls|
|Year to date total||38,726||38,246||97,5%||27,159|
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