2016 Contact Centre Statistics

AgriStability program statistics

Report date: December 30, 2016

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 2,739 2,709 97.7% 238
February 3,201 3,149 94.3% 399
March 3,317 3,276 98.8% 579
April 3,462 3,416 97.0% 805
May 2,973 2,942 99.7% 495
June 3,605 3,556 97.7% 405
July 3,458 3,432 99.2% 352
August 3,644 3,607 98.0% 407
September 3,133 3,104 98.1% 443
October 2,383 2,364 99.2% 232
November 2,490 2,459 97.3% 250
December 4,321 4,232 93.4% 535
Year to date total 38,726 38,246 97.5% 5,140
Date modified: