2015 Contact Centre Statistics

AgriStability program statistics

Report date: December 31, 2015

The Agriculture and Agri-Food Canada (AAFC) Contact Centre is responsible for answering inquiries for several programs. The goal of the AAFC Contact Centre is to answer 90% of calls received within 60 seconds. The table below shows the statistics and service standards for the AgriStability program by calendar year.

Number of calls received Number of calls answered Percent of calls answered within service standard Number of AgriStability related calls
January 2,734 2,713 99.8% 257
February 2,605 2,585 99.1% 311
March 3,991 3,955 98.1% 550
April 4,133 4,091 96.9% 885
May 2,842 2,804 99.6% 384
June 4,154 4,101 97.8% 406
July 4,099 4,047 97.7% 365
August 3,200 3,180 98.5% 332
September 3,343 3,312 98.9% 496
October 2,302 2,278 98.5% 259
November 2,823 2,795 98.4% 276
December 4,533 4,472 90.3% 525
Year to date total 40,759 40,333 97.5% 5,046
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